Account Deletion
Request PayON Merchant Termination
PayON Mobile POS merchants may request termination of their current payment service and deletion of related data.
Terminate the Current Merchant Service
Selecting the merchant termination button starts the termination process. After the merchant and requester are verified, linked account, employee, installed-device, and service-use data will be deleted.
Transaction, settlement, and contract records that must be retained by law will be stored separately for the required statutory period and then deleted.
To continue, select the Request Merchant Termination button below.
Request Deletion in the App
- Sign in to the PayON Mobile POS app.
- Open Settings and select Request Account Deletion.
- Review the information and submit your deletion request.
Request Deletion Online or by Email
If you do not have the app installed or cannot sign in, use the merchant termination button above or email us.
Information We Delete
After identity verification, we delete the PayON account, installed-device information, and related personal information created through use of the service.
Information That May Be Retained Separately
Concluded PayON agreements and related signature, consent and acceptance records are retained separately with restricted access for 10 years after contract termination, then deleted. Unnecessary agreement and signature data for unsuccessful applications are deleted without delay after processing ends.
Contract and payment records that must be retained under applicable e-commerce, tax, or other laws may be stored separately from the account for the required statutory period and then deleted.